Help with Energy Bills

Energy suppliers have a duty to help customers who are experiencing difficulty paying their gas or electricity bills.

Help with energy bills is available, but you will need to make sure that you keep in contact with them and let them know of any problems you face so they can work with you to find a solution.

Depending on the situation, there are a number of ways they can help.  This includes:

Payment plans  - Set up on a weekly, fortnightly or monthly basis to help repay the debt

Warm Home Discount Scheme – help for the most vulnerable customers.  This will vary depending on the supplier but usually provides help for people on certain benefits, or where more than 10% of their household income is spent on energy bills.  

Winter Fuel Payments – This financial help is provided to people who are over 60 years of age between the months of November and December.  Depending on individual circumstances, customers will receive an annual payment of between £125 and £400.

Cold Weather Payments – These payments are available to customers who are on certain benefits when the local temperature falls below zero degrees Celsius for a certain amount of time.

Before you start to have payment difficulties, contact your energy company and see if you can get help with your energy bills.

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